Thank you for shopping at MGL Multitrade Private Limited. We are committed to delivering your order accurately, in good condition, and always on time. Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Time
All orders are processed and prepared for shipment within 1 to 2 business days (excluding Sundays and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that during peak shopping seasons or promotional periods, order processing times may extend slightly. We appreciate your patience and understanding.
2. Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. We strive to provide transparent shipping rates:
| Shipping Option | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 3 to 7 business days | Flat ₹60 (FREE on orders above ₹1,000) |
| Express Shipping | 2 to 4 business days | ₹120 flat rate |
3. Delivery Areas
Currently, we only ship to addresses within India. We cover a vast network of pin codes across all states and union territories. If our courier partners are unable to service a specific remote location, we will contact you to find an alternative delivery option or cancel the order for a full refund.
4. Shipment Confirmation and Order Tracking
Once your order has been handed over to the courier partner, you will receive a shipment confirmation email and/or SMS containing your tracking number(s). The tracking number will become active and show updates within 24 hours of dispatch. You can track your order using the link provided in the confirmation email/SMS.
5. Damages and Lost Packages
MGL Multitrade Private Limited is liable for any products damaged or lost during transit. If you receive your order damaged, or if your package is lost, please contact us immediately to resolve the issue. Please save all packaging material and damaged goods, and capture photos of the packaging and items to help us file a claim with the shipment carrier.
Please email our customer support at info@mglmultitrade.in with your order number and images of the damage, and we will initiate a replacement or refund within 2 to 3 business days.
6. Incorrect Shipping Address
We are not responsible for delivery failures due to incorrect or incomplete shipping addresses provided during the checkout process. If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of re-shipping the package to the correct address.
7. Contact Us
If you have any questions or require support regarding the shipping and delivery of your order, please do not hesitate to contact us:
- Email: info@mglmultitrade.in
- Phone: +91 70673 30737